SHIPPING & RETURNS
SHIPPING POLICY
All orders are packed within 1-3 business days (excluding weekends and public holidays).
You'll receive a confirmation email with tracking as soon as your order is on the way.
Standard shipping fee $9.95 - Estimated delivery 3-7 business days
Express shipping fee $14.95 - Estimated delivery 1-3 business days
Free standard shipping on all orders over $150.00
All orders are packed and delivered from New South Wales.
Please note: shipping times are estimates and may be effected by your courier delays or public holidays. Once your parcel leaves us, we're in the hands of Australia Post - but we'll always help track things down if needed!
RETURN & EXCHANGE POLICY
We offer store credit or exchanges on all full-priced items within 14 days of receving your order.
To be eligible, the item must be:
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Unworn and unwashed
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In orginal condition, with tags attached
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Returned within 14 days of delivery
To arrange a return, email us at oakeythelabel@gmail.com with your order number and reason for return.
We cannot accept returns on:
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Sale or discounted items
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Gift cards
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Items returned outsid ethe 14 day window
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Items that have been worn, washed or damaged.
Store Credit
Once we have received and approved your return, we'll issue a store credit via email, valid for 12 months from date of issue. This credit can be used sitewide on your next order.